Web Site Log In | Miscellaneous | Licensing and Appointment | Quoting |
New Business | Client Services | Claims

Click here to see a list of group employer-funded and employee-paid insurance products.
Click here to see a list of individually-owned insurance products.

• For in-force business with policy number prefix starting with "G", "GL", "GLTD", "GSTD", "H", "V", "A" or "E", please continue to contact the AIG Neptune Client Service Department at 800-346-7692.
  
• For in-force business with policy number prefix starting with "A4", "7A8", "YHB" or "WHB", please contact your AIG Employee Benefit Solutions (EBS) Representative.
  
• For other customer service inquiries, please call 877-672-1648.
  

The questions addressed in this section are for new business group products only administered out of our AIG Tampa Solutions Center.

Web Site Log In

How can employers and employees access their coverage information?
Employees and employers can access confidential information on the secured pages of the Web site using a user names and password:

• Employers—User name is indicated on the Welcome Letter. When the employer logs in for the first time, they will be prompted to set up a password.
  

• Employee—Employees can establish their user name and passwords when they log in to www.aigebs.com for the first time. In order to establish a user name, the employee will have to accurately enter 3 pieces of personal information.
  

Miscellaneous

Forgot or need your password reset to the online services site?
Please call 877-672-1648 for assistance.

Licensing and Appointment

Where can I obtain licensing forms?
Licensing forms can be obtained via the Producer Private Web site www.aigebs.com or via www.SMARTworks.com. Please note that licensing forms are only available electronically. If you do not have access to the Producer Private Web site, call 800-631-5777.

If I have a question about licensing with AIG Employee Benefit Solutions, who do I call?
You may call 800-346-7692, press 2 and press 2 again. The licensing fax number is 732-922-5587.

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Quoting

What products can be quoted in the new system?
The AIG Tampa Solutions Center (TSC) is equipped to quote our Group employer-funded, and our Group and Individual employee-paid products.

Quotes for Group employee-paid (worksite) products should be obtained via our Continental American arrangement.

What is the quote turnaround time for manually-rated cases?
24 hours or less—for 25-life cases and below, quotes are taken instantaneously over the phone.

Need to find a previous proposal?
The advanced search tool allows you to search by the name of the group or proposal number.

Can I run a flat schedule for life without inputting actual salary amounts?
Yes, but there must be some values inserted in the salary column. A single digit will suffice.

New Business

Where do I send my new case materials?

Mailing address: AIG Employee Benefit Solutions P.O. Box 30083 Tampa, FL 33630-3083

Ship to address: AIG Employee Benefit Solutions New Case Inmplementation 3501 Frontage Road Tampa, FL 33607

Where do I send my outstanding requirements for my recently submitted new case?
You should mail all outstanding requirements to:

New Case Underwriting P.O. Box 30083 Tampa, FL 33630-3083

Ship to address: AIG Employee Benefit Solutions New Case Inmplementation 3501 Frontage Road Tampa, FL 33607

Or you may fax your outstanding requirements to 877-672-1651.

If I have questions regarding the requirements, who do I call?
You may call our New Business Department at 877-672-1648.

Where can I obtain status of my newly submitted case(s)?
You may call 877-672-1648 or you may obtain status on our Web site www.aigebs.com.

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Client Services

During what hours may I contact the AIG Tampa Solutions Center (TSC) Client Services department?
Our hours of operation are Monday through Thursday, 8:00 AM to 8:00 PM EST, and on Friday, 8:00 AM to 6:00 PM EST. Our toll free number is 877-672-1648.

How does an employer add an employee to a group plan?
To add a new employee to a group plan, employers can use our online enrollment tool via our Web site or submit a fully completed group enrollment form to:
Client Services Department
P.O. Box 30066
Tampa, FL 33630-3066
Fax 877-672-1650

How does an employer change an employee’s enrollment to their group plan?
Depending on the type of change being made, an employer should submit a Reporting Summary or a letter on the company letterhead, advising of salary or class changes. If an employee is adding or deleting coverage for themselves or their dependents, they must complete a new group enrollment form, indicating "Change" in the upper-right corner of the enrollment form. Only contributory coverages can be waived.

How does an employer terminate an employee's coverage?
Terminations may be reported via telephone at 877-672-1648, on a reporting summary or via our Web site.

How does an employer change their current group plan?
Changes to their plan may require an amendment to their group policy. Employers should call the AIG TSC Client Services department at 877-672-1648 and someone will be able to help them with their request or direct their call to our sales support area.

Who should an employer call with questions regarding their premium statement?
Have them call our AIG TSC Client Services department at 877-672-1648. In addition, our Interactive Voice Response (IVR) feature can provide information such as current billing information, payment history and billing adjustments—24/7.

Where should an employer send their premium payment?
American General Life Companies
P.O. Box 863952
Orlando, FL 32886-3952
Employers can also pay by phone from their savings or checking account by following the prompts on our IVR system.

Who should employers contact regarding status of an employee's application(s)?
They may contact the AIG TSC Client Services department at 877-672-1648 for status of the application. Or, they can check the enrollment status via our Web site www.aigebs.com.

I'm a Third Party Administrator appointed with the company. Where will my business be administered?
Your business will be administered by AIG Employee Benefit Solutions in Neptune, NJ.

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Claims

Where can I obtain a claim form?
You can obtain a claim form by calling the applicable claim contact phone number listed below.

Where are claims submitted?

Dental Claims	AIG Employee Benefit Solutions P. O. Box 3667 Seattle, WA 98124 Telephone: 877-672-1648 Fax: 877-672-1652
Delta Dental Claims	Delta Dental of New Jersey P. O. Box 222 Parsippany, NJ 07054-0222 Telephone: 800-543-0584 Fax: 973-285-4230
Group Life and/or AD&D Claims	AIG Employee Benefit Solutions P. O. Box 30098 Tampa, FL 33630-3098 Telephone: 877-672-1648 Fax: 877-672-1652
Disability Claims	AIG Employee Benefit Solutions P. O. Box 387 Farmington, CT 06034-0387 Telephone: 888-762-2250 Fax: 888-598-0575
Vision Claims	Out of Network Claims-ONLY EyeMed Vision Care Attn: OON Claims P. O. Box 8504 Mason, OH 45040-7111 Telephone: 866-798-9189 Fax: 866-293-7373
Individual Universal Life Claims	American General Life Insurance Companies P.O. Box 4443 Houston, TX 77210 Telephone: 800-231-3655
Individual Accident & Health Claims	American General Life Insurance Companies P.O. Box 4277 Houston, TX 77210 Telephone: 800-811-2696

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